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Sunday, December 24, 2017

By Elizabeth Lee


Financial institutions work tirelessly towards ensuring that members of the public get funds affordably to run their affairs. Workers employed to handle various departments and sections are fully qualified to give the best services. Employees are to possess necessary competencies and ensure that objectives of the firm are achieved. The following are skills that the SBA loan officer should have.

Good management of time. This is a vital resource for any company, and they try to make sure that it is used well for their benefit. Some targets have to be achieved in a specific time frame. Loans that are issued will have to be recollected in the time that is required and interest accurately calculated. The time it takes to recover such monies determines the success of these institutions.

Good communication skills. There are so many matters that may pertain the loan that has to be disclosed to the parties concerned. These details have to be given without conditions so that one can be able to make wise decisions as far as the agreement is concerned. The confidentiality of every bit of information that involves the customer must be kept as confidential as possible. This puts the firm in good light and instills confidence in its stakeholders.

Analytical ability. The officer needs to read the environment before advancing any funds to customers. Since the business environment is at most times very volatile, a proper analysis should be done. This helps to identify times that can be ideal for credit giving as well as customers who have a good credit history. This is very key since it helps it to avoid losses which come about as a result of loan defaults.

Active listening is key. It is essential for one to listen to the customers to get necessary details that can be helpful in making key decisions. Details that may be given by the client enable credit officer to accept or reject the request made. It is by keenly listening that essential details can be extracted from the client for proper judgment.

Judgment and decision making. After listening to details that a customer gives, one is supposed to make the final verdict on whether to advance the loan. You should be able to use the details available about the person or organization that needs the funds. The creditworthiness of the customer should be unquestionable to be given credit. Also, proper security must be availed to alleviate the firm from losses.

Team mobilization skills. Team members that deal with this section need marshaling so that they can work towards a common goal. The officer in charge of the team has to make the members feel valued even when performing their duties. Every matter pertaining the department must be treated with seriousness by all members so that rightful efforts are input to achieve set objectives.

The above skills are very crucial for any officer in charge of this section for without which one may not be able to deliver. The firm has objectives which are to be achieved regardless of the conditions prevailing. Employees have to ensure that they are achieved in the shortest time possible to enable the firm direct energies to other areas.




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